Refund Policy

At Joyce & Moroni Cleaning Services UK Ltd, your satisfaction is our top priority. We aim to deliver high-quality cleaning services every time.

1. Satisfaction Guarantee

If you are not completely satisfied with our service, please contact us within 24 hours of your cleaning appointment. We will review your concern promptly.

2. Re-Cleans

Where appropriate, we offer a free re-clean of the affected area to address any issues. This is our primary method to ensure customer satisfaction.

3. Refunds

Refunds are considered only in exceptional cases where the issue cannot be resolved through a re-clean. Refunds are limited to the cost of the service provided.

4. Exclusions

Refunds or re-cleans will not be issued if:

The issue arises from circumstances beyond our control (e.g., pre-existing damage, unsafe conditions)
Customer instructions were not provided or followed
Damage occurs due to neglect or external factors

5. How to Request

All refund or re-clean requests must be submitted in writing via email or through our website contact form. Please include your booking details and a description of the issue.

Thank you for choosing Joyce & Moroni Cleaning Services UK Ltd. Your trust and satisfaction are important to us.