Terms & Conditions

Welcome to Joyce & Moroni Cleaning Services UK Ltd. By using our website and booking our services, you agree to the following terms and conditions. Please read them carefully.

1. Services

We provide professional cleaning services, including residential, commercial, deep cleaning, end-of-tenancy cleaning, and post-construction cleaning. All services are delivered with care, attention to detail, and professionalism.

2. Booking and Payment

All bookings must be made through our website, email, or phone. Payments are due upon service completion unless otherwise agreed in writing. We accept online payments, bank transfers, and other payment methods specified at booking.

3. Cancellations and Rescheduling

Appointments must be canceled or rescheduled at least 24 hours in advance. Late cancellations or no-shows may be subject to a fee. We reserve the right to reschedule in cases of unforeseen circumstances, such as severe weather or staff unavailability.

4. Customer Obligations

Customers must ensure that the property is safe and accessible for our staff. Any pre-existing damage, unsafe conditions, or obstacles must be communicated before the service. Joyce & Moroni Cleaning Services UK Ltd is not liable for damage caused by conditions beyond our control.

5. Refunds and Re-Cleans

Customer satisfaction is our priority. If you are not fully satisfied with our service, please contact us within 24 hours. We will review the issue and may offer a free re-clean. Refunds are only issued in exceptional cases when the problem cannot be resolved.

6. Liability

While we take all reasonable care, Joyce & Moroni Cleaning Services UK Ltd is not liable for indirect or incidental damage, loss, or inconvenience arising from our services. Liability for direct damage caused by our staff is limited to the cost of the service provided.

7. Data and Privacy

We respect your privacy. Personal information collected through our website or bookings is used only to provide and improve our services. We do not sell or share your data with third parties. For more details, please see our Privacy Policy.

8. Intellectual Property

All content on our website, including text, images, and logos, is the property of Joyce & Moroni Cleaning Services UK Ltd and may not be copied or used without our permission.

9. Changes to Terms

We reserve the right to update or modify these terms at any time. The latest version will always be available on our website. Continued use of our services indicates acceptance of the updated terms.